FAQs

RHB Insurance Online

It’s an online platform to purchase our range of insurance products.

Easy to purchase at anytime and anywhere.

Payment can be made via your credit or debit card.

The insurance cover is valid and effective based on the period of insurance upon successful payment. You will receive a notification via your registered email.

If you have selected an Agent to assist you, you may contact them for any assistance. Otherwise, please feel free to contact our Customer Relationship Centre at 1300 220 007 or email rhbi.general@rhbgroup.com.

There will be a notification page upon successful payment. You will also receive the Policy Schedule and Tax Invoice via your registered email.

If you have selected an Agent to assist you, you may contact them for any assistance. Otherwise, please feel free to contact our Customer Relationship Centre at 1300 220 007 or email rhbi.general@rhbgroup.com

Please contact our Customer Relationship Centre at 1300 220 007 or email rhbi.general@rhbgroup.com.

Please check your junk / spam mail if you did not receive it in your inbox. For further enquiry, you may contact our Customer Relationship Centre at 1300 220 007 or email rhbi.general@rhbgroup.com.

In Malaysia, all vehicles (motorbikes, cars, vans, trucks, lorries, etc) have to be insured to be allowed on the road in accordance with the Road Transport Act 1987.

Currently you can only purchase a comprehensive plan for your motor insurance on RHB Insurance Online.

A comprehensive plan (also known as 1st party policy) covers the following:

  • Death or injury to other parties
  • Damage to other parties’ property
  • Loss / damage to your vehicle caused by Theft or Fire
  • Damage to your vehicle due to accident

We would advise you to remain the “Recommended Amount” as it is according to market value. Under-insured / over-insured is not advisable.

You may select the following add-ons during quotation request with additional premium:

(Subject to agreement by your Insurers and payment of additional premium)

  • Breakage of Windscreen only
  • Damage arising from flood, windstorm, landslide & other natural disasters
  • Damage to your vehicle due to Malicious Damage or Riot, Strike & Civil Commotion
  • Personal Accident and Medical Benefits for driver and/or passengers
  • Liability to Passenger
  • Liability to third party caused by Passenger

Upon successful payment, you will receive your Policy Schedule via registered mail.

All Malaysians, Malaysian Permanent Resident, or holder of a valid working permit or dependant pass who depart from Malaysia as a passenger.

Insured adults must be between nineteen (19) and eighty (80) years old (both ages inclusive). Dependant children must be between thirty (30) days and nineteen (19) years old (both ages inclusive), or up to twenty-three (23) years if they are still studying, unmarried and not gainfully employed.

Please key in all the countries that you will be visiting during your trip upon purchase and we will cover all of the covered countries. Kindly refer to the covered countries/region listed.

You are advised to purchase the insurance three (3) days prior to departure (departure date inclusive). Please be informed that for any policy purchase less than 3 days from your travelling date, the policy coverage shall not include trip cancellation and travel postponement benefits.

It is available 24 hours a day, 7 days a week and 365 days a year and provides travel assistance when you find yourself in a difficult situation abroad. This may include arranging for medical expenses at a hospital or having a translator to communicate with the doctors or nurses. They will also arrange for medical evacuation back home in the event of a serious medical mishap whilst abroad.

It’s not necessary to bring along the documents. Please contact our 24-hours travel assistance provider at 03-7965 3833 if you need any assistance during your trip.

For children who are above 19 years old, they may purchase an individual plan for themselves. For children who are below 19 years old, parents or guardian will need to purchase the insurance plan on their behalf as the policyholder and children as insured person.

Upon successful payment, you will receive a Policy Schedule via your registered email.

Yes. Provided you are hospitalized while travelling overseas.

NO. Only Return Trips are covered under Medical Expenses due to COVID-19.

YES, at your own cost. Negative result for any type of COVID test as required prior to travelling from your origin country (Malaysia) and any other requirement by country of visiting.

NO, it does not cover the cost of your COVID-19 tests.

NO. The coverage is on reimbursement basis only.

You may terminate the policy at any time by giving a written notice within fourteen (14) days or contact our Customer Relationship Centre at 1300 220 007. Such termination shall become effective on the date the notice is received by the Company or the date specified in the notice, whichever is earlier. No premium will be refunded upon cancellation of cover.

You may notify us of any event as soon as you return from abroad by contacting our Customer Relationship Centre at 1300 220 007 or email rhbi.general@rhbgroup.com

Yes, you may fill in a separate proposal form for your child who is below the age of 18 years old, with you being the Proposer and your child being the Insured.

No, a pre-entry medical examination is not required. However, if you answer "Yes" to any of the questions in the underwriting questionnaire form, we may require a medical report from you. The cost of obtaining this medical report will be borne by you.

Your policy will be effective from the date we approve your proposal and receipt of your full premium payment. However, there will be a 30-day waiting period after the Insured has been included in the Policy, except for hospitalisation due to Accident occurring after the effective date of coverage.

Should you reside outside Malaysia for more than 90 days, the policy will cease to be in effect.

Cashless admission means your admission to and discharge from any of MediSure Supreme panel hospitals for the eligible expenses is cashless and hassle-free. You need not pay for the bills and seek reimbursement from us.

This option allows you to pay a fraction of the entire annual premium but you need to settle the first RM5,000, RM10,000, RM20,000, RM30,000, RM50,000 or RM100,000 (as per your choice) of eligible expenses on your medical bills. This benefit is especially good if you already have a Hospitalisation and Surgical Insurance policy or you are currently covered by your company.

No, the co-payment clause is waived. However, any uncovered items, deductible amount, and amount in excess of your Overall Limit / Lifetime Limit will be borne by you.

You should first pay for the bill on your own and then submit your claim to us for reimbursement on those eligible expenses.

Yes, the renewal premium will be subjected to exclusions or premium increase. Nonetheless, you are still qualified for renewal.

Premium rates may change in the future but any decision to change will be based on our experience in underwriting this class of business. You will be notified at least 30 days before any change is effective and this will be effective only upon your policy anniversary date.

Yes. If you elect to or are referred to be treated outside Malaysia by the Attending Physician. However, benefits in respect to the treatment shall be limited to the reasonable, customary and medically necessary charges for such equivalent local treatment in Malaysia. This also excludes the cost of transport to the place of treatment.