Insurance
FAQs

Overview of the RHB Insurance online platform

It is an online platform to purchase our range of insurance products. At the moment, you can only purchase or renew your motor insurance with us.

You could get instant coverage upon purchase simply with a few clicks anywhere and anytime.

Both platforms serve the same purpose to assist you in purchasing or renewing your insurance at ease. You could opt for any platform at your choice for your insurance purchase or renewal.

Currently the webpage is only available in English. We are working towards having Malay and Chinese soon.

Insurance purchase

In Malaysia, all vehicles (motorbikes, cars, vans, trucks, lorries, etc) have to be insured to be allowed on the road in accordance with the Road Transport Act 1987.

Comprehensive

(Also known as 1st party policy)

  • Death or injury to other parties
  • Damage to other parties’ property
  • Loss / damage to your vehicle caused by Theft or Fire
  • Damage to your vehicle due to accident

Extension Cover / Optional Benefits to Comprehensive Policy

(Subject to agreement by your Insurers and payment of additional premium)

  • Breakage of Windscreen only
  • Damage arising from flood, windstorm, landslide & other natural disasters
  • Damage to your vehicle due to Malicious Damage or Riot, Strike & Civil Commotion
  • Personal Accident and Medical Benefits for driver and / or passengers
  • Liability to Passenger
  • Liability to third party caused by Passenger

We would advise you to remain the “Recommended Amount” as it is according to market value. Under-insured / over-insured is not advisable. Additionally, any change of “Insured Amount” from the “Recommended Amount” beyond 10% (upwards or downwards) will have to be handled manually by our Customer Relationship Centre.

You may select the available add-ons during quotation request. We will advise you the additional premium upon payment.

Upon the success of payment, we will send the cover note to your registered email.

Payment process

You may pay with your credit or debit card for the time being. We will introduce other modes of payment in the near future.

The insurance cover is valid and effective immediately upon successful payment transaction. You will receive a notification via your registered email.

We encourage customers to evaluate their purchase carefully. In the event you have to cancel or change the details of your purchase, please call our Customer Relationship Centre at 1300 220 007. However, we cannot guarantee full reversal.

You will receive the Policy Cover Note and Tax Invoice in your registered email.

Kindly contact Customer Relationship Centre at 1300 220 007 if you see error message and unable to proceed.

Yes, simply click on “Get a quote” and key in the particulars to generate a quotation.

Contact us

If you have selected an Agent to assist you, you may contact them for any assistance. Otherwise, please feel free to contact our Customer Relationship Center at 1300 220 007.

You may contact our Customer Relationship Centre at 1300 220 007.

Please check your junk / spam mail if you did not receive it in your inbox. For further enquiry, you may contact our Customer Relationship Centre at 1300 220 007.